All our access numbers are local phone numbers of the respective countries. So, if there is any charge, you will be charged for a local call. For example, our UK Access number: 02034689297 are a London local phone number. If you are on a free local call package on your mobile or landline the call to the access number will be free. If you are on a package that does not cover free local calls, then you will be charged as per the local call charges. Kindly consult with your operator for charges related to local calls from your mobile or landline.

After calling the access number, you will have option to use PIN based calling or PINLess calling. If your Caller ID / ANI / your phone number is registered to your account, you will not be asked to enter the PIN number. In the case where there is no Caller ID / ANI / your phone number registered, you will be prompted to enter the PIN number. On the prompt, please enter the PIN number followed by #. You will then be prompted to enter the destination number.

This happens in two situations. 1) If you have entered the wrong PIN number. Kindly make sure that you enter the correct PIN number. 2) If DTMF is not support by your operator. This will never be the case if you are using a direct mobile of PSTN lines to call the access number. You may come across DTMF issue If you are using a VoIP line to call the access number.

To make outgoing calls you need to have credit available in your account. Kindly ensure that you top-up / recharge your account from the control panel if you have run out of credit.

UK: +44 02034689297
USA: +1 9172849539 (or) +1 4086003046
Always dial the destination numbers in full international format followed by #. i.e. 00+44+203XXXXXXX#, 00919300000000 #, 00922000000000 #

If there is no Access Number listed for your country, kindly check How to Call for other means of making calls. You can call using SIP Softphone from PC or Laptop, your iPhone, Android Mobile or from other WiFi or 3G mobiles